Your responsibilities
You are responsible for keeping your home clean and tidy and in reasonable decorated. This includes:
- clearing all unwanted belongings (including from roof spaces or gardens)
- carrying out minor repairs (such as replacing plugs and chains for sinks and basins)
- taking preventative action to avoid damage (for example: regular airing of the property to avoid condensation caused by cooking , heating etc.).
Please remember that someone else will be moving into your home should you decide to leave.
MHT London is responsible for repairs regarding the structure of your home and has additional responsibility to carry out certain repairs to your property. There are also repairs that you will have to carry out yourself.
You will be responsible for:
Baths |
Stack pipe blockages. |
Chains and plugs |
On basins, baths and sinks. |
Decoration (internal) |
Except when the damage is caused by other repairs that we have carried out. |
Domestic appliances |
If they belong to you. |
Fixtures and fittings |
Such as coat hooks, curtains and curtain rails. |
Gardening maintenance |
If you have sole use or it is shared with no service charge for maintenance. |
Hand basins |
Waste pipe blockages. |
Infestation |
By pigeons, rats, insects etc. Contact your local council – unless a separate service charge has been agreed. |
Keys |
If you ask us to change a lock, we will recharge you. |
Locks |
Except communal locks. |
Re-lighting pilot light on gas boiler |
Including resetting any heating controls or programmers. |
Tap washers |
Fitting and replacement. |
Telephone points |
|
TV aerials and sockets |
Unless communal. |
Washing lines |
|
Waste blockages |
Including basin, bath and kitchen sink. |
If you fail to maintain anything you are responsible for, we can carry out the work and charge you for the cost of doing it.
You are liable to rectify, or meet the cost of repairing any damage to your home caused by you, any member of your household or a visitor to your home.
In communal areas, tenants are responsible for ensuring that stairways, hallways and other areas are kept free from rubbish and are not blocked by any obstructions, such as bicycles or prams, which may hinder exit in the event of a fire. If you would like more information, please contact our customer services team on 0800 783 2399