What is an emergency repair?
An emergency repair is required to avoid immediate danger to one's health and safety: a risk to the residents or others' safety or property; serious damage to the residents home or adjacent building/s.
Emergency repairs should be completed within 24 hours.
The following items are classified as emergency repairs.
- Fire - including making your home safe.
- Structural damage or failure - Health and Safety risk.
- Gas leaks and escape of fumes.
- Floods.
- Total loss of electric power.
- Unsafe electrical fittings.
- No lights to kitchens or bathrooms, windows or staircases.
- Total loss of power to all sockets.
- Total loss of power to kitchen sockets only.
- Total loss of heating or hot water for vulnerable tenants, or during period 31 October to 1 May.
- Burst pipes.
- Major water leaks where the leak cannot be contained.
- No cold water supply to property.
- Securing entrance doors or windows.
- Blocked WC where it is the only one in the property.
- Blocked drain causing waste water to surge into basin, bath, sink or WC (health and safety).
- Forced entry and lock changes (if crime reference number is supplied or for vulnerable tenants).
- Offensive or racist graffiti.
- Lift fault, when there is only one lift in the block unless other arrangements have been made (i.e. where 2 lifts need to be operational at all times).
You can report an emergency repair by calling our customer services centre on 0800 783 2399.