What is a major routine repair?
A major routine repair is a repair which is not routine and may need an inspection first. Some routine work may fall into this group on occasions. These works should be completed within three months or to an agreed work programme.
The following items are classified as major routine repairs.
- Kitchen replacements.
- Planned or programmed boiler replacements (where the existing boiler is beyond reasonable repair, the boiler should be replaced as soon as possible).
- Window replacements.
- Cyclical redecoration.
Some repairs involving large scale replacement or improvement works may be scheduled outside of the major routine repairs priorities. These will be carried out under a separate programme as annual planned works or major repairs.
You can report a major routine repair online, or by calling our customer services centre on 0800 783 2399.