Welcome pack

Moving home can be difficult and stressful. MHT London have developed a pack to help make your move as comfortable as possible. The pack contains information on your new home, our responsibilities to you, what to do if things go wrong, your local community and your individual contract.

If you have recently moved into a MHT London property, you should have received your personalised pack by now. If you haven't received it yet, please contact your Neighbourhood Officer or Customer Services Officer.

In this section you can find all our policies and information packs which are included in the welcome pack.

Housing Corporation Charter

Service standards

Anti-social behaviour

Insuring for the unexpected: a guide to home contents insurance

Customer feedback scheme

Menu of Involvement

Data protection: Understand your rights and how we use personal information

Translations

How to pay your rent and service charge

Asbestos

Fire safety

Make a difference

Adobe iconAdobe Acrobat – PDF reader

All documents here are produced in PDF format. If you don't have a PDF reader to open these documents you can obtain a free copy from the Adobe website