How to pay your rent and service charges
It is very important to pay your rent and/or service charges on time and in line with your tenancy or lease agreement. We rely on this income to maintain our services and carry out improvements to your homes and estates.
There are various ways to pay your rent and service charges. You can choose one that suits you. Whichever method of payment you choose, remember that you are responsible for prompt payment of any charges due.
By Direct Debit
With direct debit we automatically collect payments from your bank account at regular intervals so you never need to worry about missing a payment. allpay will be shown on your bank statement against your payment.
Telephone us on 0800 783 2399 for more information about setting up a Direct Debit mandate over the phone.
Remember, you will need to have a bank or building society account that accepts direct debits.
By standing order
A standing order can be arranged with your bank or building society to make a payment. A standing order form is signed by you, to instruct your bank to send money to us regularly.
Standing order forms can be obtained from our customer services team on 0800 783 2399.
At any PayPoint location
Use your allpay rent payment card at over 22,000 locations – in newsagents, convenience stores, supermarkets and off-licenses, with most open long hours, 7 days a week
At any Post Office
Use your MHT rent payment card from allpay to make payments by cash, cheque or debit card at any Post Office within the UK .
Cheque payments made at the Post Office need to be made payable to ‘Post Office Ltd’. Please ensure that you quote your name, address and payment reference number on the back of your cheque.
Internet Payments
You can pay online securely via our partner Allpay .
All you need is your own valid email address, your rent payment card and a debit or credit card.
Once on the allpay website, you will be asked to enter your payment card number, the long 19 digit code across the centre of the card. All first time users are asked to enter and confirm a password for added security and an email address at which the cardholder can receive payment confirmation.
The payment service accepts payments from debit or credit cards, but please remember that if you pay by credit card you may be charged interest which could make it more difficult for you to afford future payments. When you have completed the transaction, you will receive a confirmation email with a payment reference number.
If you are experiencing difficulties using allpay please contact them directly by email or by telephoning 0844 557 8321.
By telephone
You can pay over the phone by calling us on 0800 783 2399 during office hours or calling allpay direct on 0870 243 6040 at anytime - 24 hours a day, 7 days a week.
If you have a debit or credit card, and wish to discuss your rent with us as well as paying, we can take a payment over the phone. Please note you may be charged a fee to complete any transactions using a credit card. We treat your bank details in complete confidence and write nothing down.
To make a payment via allpay you must have an allpay rent payment card and a debit/credit card.
By post
Send a cheque or postal order made payable to Metropolitan Housing Trust.
Please write your name, address and payment reference number on the back of the cheque.
MHT London
Alexander Place
Lower Park Road
London N11 1QD
Please do not send cash by post.
For further information
You should have a rent payment card. If you are experiencing difficulties in using your card, need to order a replacement card, or have not received one, please contact us on 0800 783 2399, quoting your full name and address.
If you have difficulty paying your rent please contact our Income team on 0800 783 2399.
