Fire safety
In case of fire, however small:
- Get everybody out of your home.
- Dial 999 and ask for the fire brigade.
- Do not go back into your home for any reason.
- Warn your neighbours.
You may need to contact customer services after the emergency services have attended.
For further advice and tips on preventing fire in the first place, visit www.fire.gov.uk
Be safe: some safety tips to prevent fire
Many fires in the home are caused by simple carelessness, so please:
- Put cigarettes out properly before emptying ashtrays.
- Don’t smoke in bed.
- Don’t dry or air clothes around fires or cookers.
- Keep matches away from children.
- Put fireguards around fires.
- Unplug or switch off all electrical equipment not being used.
- Close all doors before going to bed.
- Never leave lit candles unattended.
- Make sure your smoke alarm is working - they give you those vital extra few moments to get your family out of harm’s way. Most smoke alarms are fitted with a test button so that you can easily check the smoke alarm is working. Contact our Customer Services team if you do not have one in your home on 0800 783 2399.