Emergency repairs
An emergency repair is required to avoid immediate danger to one's health and safety: a risk to the residents or others' safety or property; serious damage to the residents home or adjacent building/s.
Emergency repairs should be completed within 24 hours.
The following items are classified as emergency repairs
- Fire - including making your home safe.
- Structural damage or failure - Health and Safety risk.
- Gas leaks and escape of fumes.
- Floods.
- Total loss of electric power.
- Unsafe electrical fittings.
- No lights to kitchens or bathrooms, windows or staircases.
- Total loss of power to all sockets.
- Total loss of power to kitchen sockets only.
- Total loss of heating or hot water for vulnerable tenants, or during period 31 October to 1 May.
- Burst pipes.
- Major water leaks where the leak cannot be contained.
- No cold water supply to property.
- Securing entrance doors or windows.
- Blocked WC where it is the only one in the property.
- Blocked drain causing waste water to surge into basin, bath, sink or WC (health and safety).
- Forced entry and lock changes (if crime reference number is supplied or for vulnerable tenants).
- Offensive or racist graffiti.
- Lift fault, when there is only one lift in the block unless other arrangements have been made (i.e. where 2 lifts need to be operational at all times).
You should not report an emergency repair online.
For any emergency enquiry please call Customer Services on
0800 783 2399.
If this call is made outside of office hours or at any time on Saturday, Sunday or Bank Holiday you can phone: 0845 070 7711.