Contractors
Mears, Rubax and Connaught awarded new contracts for maintenance services
In the 2007 Customer Feedback Survey, you told us that the maintenance service was the most important service to you. As a result of your feedback, we have been working on developing new maintenance contracts and are happy to announce that these have been awarded to Mears, Rubax and Connaught
All three organisations went been through a rigorous selection process, which tested their ability to deliver high quality services to you. MHT residents were a key part in the selection of these new contractors and presented challenging questions during the site visits and interviews.
We would like to thank all our residents involved in this process for their hard work and dedication and, in particular, all members of the Contracts Panel for their continued enthusiasm and commitment in helping to review and monitor our repairs service.
The contract with Mears delivers our responsive repairs service which includes all of the basic plumbing, electrical and carpentry jobs. Rubax were appointed to undertake the lift maintenance and service contract and Connaught have been appointed to undertake the repair and servicing of gas central heating systems.
The new service enables us to work more efficiently using some great new additions including:
- mobile text messaging has been introduced to confirm appointment times 24 hours before the contractor is due to complete the job. Our customers can now receive a call before the appointment time to confirm that our contractors are on their way.
- We now have a new web-based work scheduling and appointment system – enabling you to book more convenient appointment times.
These contracts began in October 2008 and are for a five year period. From October all repairs, including gas related breakdowns, need to be reported to our Customer Services team on 0800 783 2399
In the event of an emergency outside office hours please dial our out of hours emergency number on 0845 0707711