Complaints
We realise that a truly successful business always puts its customers first and listens to their views, comments and suggestions on an on-going basis. Your feedback, by way of complaints or compliments or through surveys or focus groups, is important to us. We can use this information to help improve our services to you.
We aim to provide a high quality service, but occasionally mistakes may occur. By knowing what you think of our services we can work with you to improve them.
We want to make it easier for you to give us your feedback, particularly if:
- you have not enjoyed a good experience when dealing with us
- we have made an error which has affected you.
We would also be delighted to hear from you when:
- you have been particularly happy with a service you have received from us or our contractors
- a particular member of staff has exceeded your expectations
- you would like to compliment us on anything you think is important.
It would also be helpful if you would let us know of any ideas or suggestions where we can improve our service to you.