Anti-social behaviour
Tackling anti-social behaviour and harassment
If you are suffering from anti-social behaviour or harassment or have any questions, please, contact customer services on 0800 783 2399.
You report anti-social behaviour ONLINE
What is anti-social behaviour?
Anti-social behaviour is behaviour by a resident, member of their household or a visitor to the household that causes annoyance, nuisance or disturbance – basically anything that impacts on other people in a negative way.
Anti-social behaviour can be anything, from loud music or littering to drug dealing and intimidation. If you feel you are experiencing anti-social behaviour of any kind, we want you to report it to us.
What is harassment?
Harassment is intimidation or persecution by a resident, member of their household, visitor of the household or group of people, often due to the person or groups’ race, nationality, colour, religion, sex, sexuality, or disability.
Harassment can range from verbal or physical abuse to attacking on property. The Protection from Harassment Act 1997 makes it a criminal (and civil) offence to harass.
What will we do to tackle anti-social behaviour and harassment?
We treat every act of anti-social behaviour and harassment seriously, making a record of every incident and taking action against those responsible. We ensure we gain permission from the complainants before proceeding with our investigations into the incident and maintain confidentiality at all times.
We will advise and consult the complainant before taking action to resolve the issue and keep them informed of progress.
We will take court action to stop anti-social behaviour and harassment for example we may obtain an injunction or possession order. We will seek to take preventative measures, and work in partnership with other agencies to resolve any issues.
Our staff receive regular training to ensure they are equipped to deal with your report in a sensitive and effective manner. All reports are dealt with in confidence.
We work with residents and other agencies, such as the police to:
- prevent anti-social behaviour and harassment of any kind
- respond swiftly, sensitively and consistently
- offer support to those suffering from anti-social behaviour, as well as assisting those causing the problems if they need help to stop
- take appropriate action against those responsible
- encourage and help residents to solve their differences themselves when this is possible.
How to report anti-social behaviour and harassment to us
Wherever possible you should try and resolve the matter yourself. If this is not possible you should contact your Neighbourhood or Housing Officer or your local office.
or report anti-social behaviour ONLINE
When you report an incident you will be asked a series of questions to help access the incident, we will then carry out a further investigation and take any necessary action to resolve the situation. All cases are recorded.
Initial response times for anti-social behaviour
The response times, dependent on the severity of the incident reported are as follows.
High – 1 to 2 working days
These cases include drug-dealing, criminal activity involving violence or assault, racial harassment, serious damage to property, racism, religious hatred and abusive graffiti.
Medium – 7 working days
These cases include allegations of aggressive or abusive behaviour, frequent loud noise and non-abusive graffiti.
Low – 10 working days
These cases include allegations of breaches of tenancy conditions for example pet nuisance, untidy gardens, litter, car repairs, etc.
For further information please see our full policy on anti-social behaviour.